Member Portal Overview

The ModernFi Member Portal is a secure, flexible platform that allows members to view and manage their Extended Insurance Accounts. It can be accessed directly through the web at accounts.modernfi.com - or at your credit union's own custom web address (e.g., yourcu.modernfi.com), configured through the Branding section of the Admin Portal or integrated into your credit union's digital banking platform through single sign-on (SSO). ModernFi partners with each institution to deliver the approach that best fits your needs.

Providing members with direct access to the portal is the fastest and most efficient way to launch Extended Insurance Accounts. Once an account is opened, your team invites the member from the Admin Portal (Settings → User Management → Invite Member User) with either Full Access or Read-Only access. The member receives a "User Invitation" email with a link to create their login credentials - invitation links expire after 30 days, and pending invitations can be resent, copied, or revoked from the Admin Portal at any time. Once their credentials are created, members can view balances, transfer funds, and manage their account anytime - on desktop or mobile.

For added security, multi-factor authentication (MFA) is available for the Member Portal and is enabled at the institution level. If your credit union has opted in, members are prompted to enroll the first time they sign in, and verify with their enrolled method (such as a one-time passcode) on future sign-ins. To enable MFA for your members, or to confirm your institution's current setting, contact your Regional Director.